// Industries / Telecommunications
Modern platforms for connectivity at scale
BSS/OSS modernization, digital self-service channels, billing architecture and AI-powered operations — for carriers reimagining the customer experience.
// OUR DIFFERENTIATOR
BSS/OSS modernization without business disruption.
Incremental BSS decomposition
BSS modernization is where telecom transformation succeeds or stalls. Sciensa's incremental decomposition approach modernizes BSS without the cutover risk that has brought down so many transformation programs. 5G will cover 85% of the global population by 2029. (Ericsson Mobility Report (2025))
Self-service that actually works
Self-service that works is not measured by features, it is measured by containment rate. Sciensa builds channels that actually solve the problems customers call about. Telecom leaders in data and analytics reduce churn by 25% and increase ARPU by 15%. (McKinsey (2025))
// WHAT WE DELIVER
Engineering for connectivity.
From BSS/OSS modernization to AI operations, full-stack telecom engineering.
BSS/OSS Platform Modernization
Decompose legacy BSS/OSS stacks into cloud-native, API-first architectures, reducing time-to-market for new products and services.
// CASES
Production results.
BSS Platform Replacement
Replaced legacy BSS with cloud-native platform using API wrapping, reducing order-to-activation time by 50% and infrastructure costs by 40%.
Self-Service Platform
Digital self-service portal handling 70% of requests without agent interaction, NPS improved 22 points in 6 months.
AI Churn Intelligence
ML churn prediction model with personalized retention offers reduced voluntary churn by 28% in the post-paid segment.
// Plataformas
Powered by Lumia AI.
Lumia AI brings per-subscriber churn prediction, network anomaly detection, intelligent service and billing intelligence to telecom operators.
// FAQ
Frequently asked questions.
BSS covers commercial and customer-facing systems: order management, billing, product catalog, CRM and revenue assurance. BSS systems directly determine the customer experience of signing up, changing plans, getting a bill and resolving issues.
OSS covers operational and network-facing systems: network inventory, fault management, service provisioning and performance monitoring. While BSS manages the commercial relationship, OSS manages the technical infrastructure delivering the service.
Revenue assurance ensures all delivered services are correctly rated, billed and collected. Leakage occurs when services are provisioned but not activated in billing, usage is rated incorrectly, or discounts are applied incorrectly.
BSS systems touch billing (revenue directly), customer experience (churn) and network operations (service delivery). Complex data models built over decades make replacement highly risky without an incremental approach.
Self-service containment rate measures the percentage of customer interactions resolved through digital channels without agent intervention. Rates below 50% indicate that self-service channels don't actually solve customers' most common problems.
Churn is the rate at which customers cancel subscriptions. AI predicts churn by identifying behavioral patterns that precede cancellation, declining usage, increased complaints, competitor comparisons, enabling proactive intervention.
Ready to modernize your telecom stack?
Talk to our team about your BSS/OSS modernization and digital channels challenges.